To honor employees’ participation in the Quality Improvement Process over the past year, all of Marmon/Keystone’s 30 locations across the United States each gathered for an afternoon of recreational outings, team building and prize giveaways on Friday, September 13.
Norman E. Gottschalk Jr., president of Marmon Distribution Services, initiated the Quality Improvement Process in 1990 with a capital investment of $1.5 million. Each employee receives Quality training upon hire, and then serves on one of Marmon/Keystone’s 75 Quality Teams. The teams work together throughout the year to identify and complete projects that improve efficiency and safety, leading to better service for our customers.
As a direct result of the Quality Teams’ efforts to improve processes and procedures, the company has continually raised the bar on its quality goals. The most recent company-wide statistics show on-time deliveries at 99.47%, returned merchandise at 0.11% and a safety average of 518 points, surpassing a goal of 420 points. More than 400 quality improvement projects were completed over the past year, resulting in more than $150,000 awarded to employees for their efforts.
Marmon/Keystone has been a wholesale distributor of tubular products for more than 100 years, Marmon/Keystone inventories more than 15,000 sizes and grades of carbon, alloy, and stainless steels and aluminum tubular and bar products. Marmon/Keystone also offers services to enhance manufacturing needs. Service centers and sales offices are located throughout North America, with corporate headquarters in Butler, Pa.
For more information on Marmon/Keystones products and services, visit www.marmonkeystone.com.
